Returns & Exchanges

Due to the perishable nature of our artisanal food products, we offer a 14-day window for returns or exchanges on items that arrive damaged or incorrect. We are committed to ensuring every PolkaDot treats meets our high-quality standards for your complete satisfaction.

Return Process

• 1.
  Contact Support

  Email our customer care team within 14 days of delivery with your order number and a brief explanation of the issue.

• 2.
  Provide Documentation

  Attach clear photos of the damaged product or the incorrect item received, including the original packaging and batch code.

• 3.
  Receive Authorization

  Our team will review your request within 48 hours and provide a Return Merchandise Authorization (RMA) if the return is approved.

• 4.
  Refund or Replacement

  Once approved, we will either ship a fresh replacement at no extra cost or issue a full refund to your original payment method.