Frequently Asked Questions

Everything you need to know about your PolkaDot treats.

How do you ensure the freshness of your food products?

We prioritize quality by sourcing fresh ingredients daily and using temperature-controlled packaging for all shipments to ensure your order arrives in peak condition.

What is your shipping policy for perishable items?

Perishable items are shipped via expedited couriers. Orders placed after Thursday are typically held until Monday to avoid weekend transit delays.

Can I return a food item if I change my mind?

Due to health and safety regulations, we cannot accept returns on food products. However, if your order is damaged or incorrect, please contact us within 24 hours for a resolution.

Do you offer options for specific dietary requirements?

Yes, PolkaDot offers a variety of gluten-free, vegan, and nut-free options. You can filter our collection by 'Dietary Needs' to find products that suit your lifestyle.

How can I track my delivery?

Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.